Return & Refund Policy
Chibiprint Return & Refund Policy
At Chibiprint, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.
1. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all tags and labels attached.
- Returned within 30 days of the purchase date.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products.
- Gift cards.
- Downloadable software products.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [email protected] with your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back.
- Shipping the Return: Pack the item securely and include the original packing slip. Ship the item to the address provided in the return instructions.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Exchanges
If you received a defective or damaged item, please contact us within 7 days of delivery. We will replace the item at no additional cost.
6. Shipping Costs
- The customer is responsible for return shipping costs unless the item is defective or the wrong item was sent.
- Original shipping costs are non-refundable.
7. Contact Us
If you have any questions about our return and refund policy, please contact us:
- Address: 424 E Palm Canyon Dr, Palm Springs, CA 92264
Phone: (208) 734-9611
Email: [email protected]
Thank you for choosing Chibiprint! We appreciate your business and are committed to ensuring your satisfaction.